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Castle Creative Services Debuts New TELLERGRAPH Community Teller Staffing Model

Smaller Financial Institutions Have New Help in Delivering Great Service

August 15, 2005 -- TELLERGRAPH Teller Staffing Model, for many years the reference standard tool for branch bank staffing, now has a little brother.  Available within the next 30 days, TELLERGRAPH Community is a new PC-based program that allows community banks and other financial institutions to know the proper staff complement for each of their branches by day of week and each half hour of the day, assuring they can deliver on the promise of excellent customer service.  This power has long been available to bigger banks, but too difficult or too expensive to deliver within the sphere of community bankers until now.  TELLERGRAPH Community is an extension of a product that has been available and evolving for nearly two decades, and has served hundreds of financial institutions on three continents.

TELLERGRAPH Community represents an investment in new technology and development for the Microsoft Windows platform, and will provide the basis for future upgrades to the flagship product, according to several members of the development team.

Castle Creative Services LLC, based in suburban Atlanta, Georgia, USA, provides Information Technology to the financial services marketplace, with computer models employing advanced mathematical concepts to assist businesses in matching staff with customer needs,  First founded in 1980 and incorporated in 2003, the company also seeks cost-effective hardware solutions for small business, with a focus on serving the customer.

Castle Creative Acquires TELLERGRAPH

Best-Selling Staffing Tools Gain New Attention In Return Home

October 1, 2004 -- Capping several months of negotiations, privately held Castle Creative Services LLC has acquired all rights to the popular TELLERGRAPH Teller Staffing Model.  Castle Creative is headed by Brian Peabody, who crafted early versions of the product and led a development team when the product was migrated to the Microsoft Windows environment in 1995.  The acquisition also includes other tools, including PLATGRAPH (Platform Management) and CASHGraph (Vault Cash Management), joining the general-purpose QGraph staffing model and ConTrax (Construction Lending Portfolio Management), already stabled with Castle Creative Services.

TELLERGRAPH Teller Staffing Model has been deployed in hundreds of banks, savings institutions, credit unions, and in the telephone order areas of several organizations in other industries.  This product runs on PCs and compatibles and is unique for its graphic display that combines multiple elements to quickly convey staff needs, availability, and other tasks throughout each half-hour period of each day of the week.  Numerous text-based reports are also available, all making the power of queuing theory, integral calculus and advanced statistical methodology available to non-technical users.  Connections to the bank's (or service bureau's) teller journal system assures that the program gets accurate, timely data, painlessly! TELLERGRAPH has been delivered and used on three different continents and in multiple languages, with more on the way.  TELLERGRAPH clients typically enjoy improved customer service, happier customers and more productive and better utilized employees that results in a payroll savings of over one half of a full-time-equivalent employee for each branch location.

With this acquisition, more resources can be directed towards product development.  "We've always pursued 'continuous enhancement,'" said Peabody, " and we've achieved an extremely stable and useful computer application, but with a few exceptions, the feature set has been static for too long.  Our first order of business is to ready the next major update, to bring new value and new capabilities for our existing clients.  We also look to diversify our product offerings to appeal to customer-focused organizations of all sizes."   

Castle Creative Services LLC, based in suburban Atlanta, Georgia, USA, provides Information Technology to the financial services marketplace, with computer models employing advanced mathematical concepts to assist businesses in matching staff with customer needs,  First founded in 1980 and incorporated in 2003, the company also seeks cost-effective hardware solutions for small business, with a focus on serving the customer.


For More Information Contact:

Castle Creative Services, LLC
115 Softwood Circle
Roswell, GA  30076-2966  (USA)

Telephone: 678.585.0144
Toll Free (in US/Canada) 800.586.0144
FAX: 678.795.1782
Internet:
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