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FOR IMMEDIATE RELEASE
Castle Creative
Services Debuts New TELLERGRAPH Community Teller Staffing Model
Smaller Financial Institutions Have New Help in Delivering Great Service
August 15, 2005 -- TELLERGRAPH Teller
Staffing Model, for many years the reference standard tool for branch bank
staffing, now has a little brother. Available within the next 30 days,
TELLERGRAPH Community is a new PC-based program that allows community banks
and other financial institutions to know the proper staff complement for each of
their branches by day of week and each half hour of the day, assuring they can
deliver on the promise of excellent customer service. This power has long
been available to bigger banks, but too difficult or too expensive to deliver
within the sphere of community bankers until now. TELLERGRAPH Community is
an extension of a product that has been available and evolving for nearly two
decades, and has served hundreds of financial institutions on three continents.
TELLERGRAPH Community represents an investment in new
technology and development for the Microsoft Windows platform, and will provide
the basis for future upgrades to the flagship product, according to several
members of the development team.
Castle Creative Services LLC, based in suburban Atlanta, Georgia, USA,
provides Information Technology to the financial services marketplace, with
computer models employing advanced mathematical concepts to assist businesses in
matching staff with customer needs, First founded in 1980 and incorporated
in 2003, the company also seeks cost-effective hardware solutions for small
business, with a focus on serving the customer.
Castle Creative Acquires TELLERGRAPH
Best-Selling Staffing Tools Gain New Attention In Return Home
October 1, 2004 -- Capping several months of negotiations,
privately held Castle Creative Services LLC has acquired all rights to the
popular TELLERGRAPH Teller Staffing Model. Castle Creative is headed by
Brian Peabody, who crafted early versions of the product and led a
development team when the product was migrated to the Microsoft Windows
environment in 1995. The acquisition also includes other
tools, including PLATGRAPH (Platform Management) and CASHGraph (Vault Cash
Management), joining the general-purpose QGraph staffing model and ConTrax
(Construction Lending Portfolio Management), already stabled with Castle
Creative Services.
TELLERGRAPH Teller Staffing Model has been deployed in hundreds of banks,
savings institutions, credit unions, and in the telephone order areas of several
organizations in other industries. This product runs on PCs and
compatibles and is unique for its graphic display that combines multiple
elements to quickly convey staff needs, availability, and other tasks throughout
each half-hour period of each day of the week. Numerous text-based reports
are also available, all making the power of queuing theory, integral calculus
and advanced statistical methodology available to non-technical users.
Connections to the bank's (or service bureau's) teller journal system assures
that the program gets accurate, timely data, painlessly! TELLERGRAPH has been
delivered and used on three different continents and in multiple languages, with
more on the way. TELLERGRAPH clients typically enjoy improved customer
service, happier customers and more productive and better utilized employees
that results in a payroll savings of over one half of a full-time-equivalent
employee for each branch location.
With this acquisition, more resources can be directed towards product
development. "We've always pursued 'continuous enhancement,'" said
Peabody, " and we've achieved an extremely stable and useful computer
application, but with a few exceptions, the feature set has been static for too
long. Our first order of business is to ready the next major update, to
bring new value and new capabilities for our existing clients. We also
look to diversify our product offerings to appeal to customer-focused
organizations of all sizes."
Castle Creative Services LLC, based in suburban Atlanta, Georgia, USA,
provides Information Technology to the financial services marketplace, with
computer models employing advanced mathematical concepts to assist businesses in
matching staff with customer needs, First founded in 1980 and incorporated
in 2003, the company also seeks cost-effective hardware solutions for small
business, with a focus on serving the customer.
For More Information Contact:
Castle Creative Services, LLC
115 Softwood Circle
Roswell, GA 30076-2966 (USA) Telephone:
678.585.0144
Toll Free (in US/Canada) 800.586.0144
FAX: 678.795.1782
Internet:
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