Staffing Models 

 

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For over 20 years, the principals of Castle Creative Services have harnessed computing power to help banks improve customer service, contain costs, and make better decisions.  That mission continues as we develop the next generation of branch staffing tools and continue supporting the products developed for Prime Consulting, US Banking Alliance, and others.  If you have product suggestions or wish to participate in any upcoming product testing, please send us an email for consideration.  (Please note that all suggestions become the property of Castle Creative Services LLC and may be used to improve our products without further compensation to any outside party.  We will, however, be really, really grateful and, if adopted, you get additional features that make your life easier!)

TELLERGRAPH

Teller Staffing Model. This product determines the appropriate staff required to meet YOUR customer service goals wherever customers wait for service.  It has been deployed in hundreds of banks, savings institutions, credit unions, and in the telephone order areas of several organizations in other industries.  This product runs on PCs and compatibles and is unique for its graphic display that combines multiple elements to quickly convey staff needs, availability, and other tasks throughout each half-hour period of each day of the week.  Numerous text-based reports are also available, all making the power of queuing theory, integral calculus and advanced statistical methodology available to non-technical users.  Connections to the bank's (or service bureau's) teller journal system assures that the program gets accurate, timely data, painlessly! TELLERGRAPH has been delivered and used on three different continents and in multiple languages, with more on the way.  TELLERGRAPH clients typically enjoy improved customer service, happier customers and more productive and better utilized employees that results in a payroll savings of over one half of a full-time-equivalent employee for each branch location.  As of mid 2004, Castle Creative Services is the new home of TELLERGRAPH, PLATGRAPH, and other staffing tools.  Click on the "TELLERGRAPH" link for more information about this product. 

TELLERGRAPH Community

This is our Teller Staffing Model for smaller institutions.   Like its larger, proven namesake, this product determines the appropriate staff required to meet YOUR customer service goals.   Priced right for smaller institutions, TELLERGRAPH Community has the features that are important to assure that community-oriented banks  can deliver on their promise of exceptional customer service for up to forty service areas in as many as ten named locations.

This product runs on PCs and compatibles and is unique for its graphic display that combines multiple elements to quickly convey staff needs, availability, and other tasks throughout each half-hour period of each day of the week.  Numerous text-based reports are also available, all making the power of queuing theory, integral calculus and advanced statistical methodology available to non-technical users.  Connections to the bank's (or service bureau's) teller journal system assures that the program gets accurate, timely data, painlessly! TELLERGRAPH has been delivered and used on three different continents and in multiple languages, with more on the way.  Our clients enjoy improved customer service, happier customers and more productive and better utilized employees that results in a payroll savings of over one half of a full-time-equivalent employee for each branch location.  Just click on the product name above for more information!

PLATGRAPH

Platform Staffing Model.  This product determines the appropriate staff required for CSR, or platform functions, within the bank.  It is suitable where the tasks performed are highly variable in scope, duration, and frequency, and is based on proven principles of Industrial Engineering and statistical analysis.  PLATGRAPH uses work content measurement and Key Volume Indicators to establish baseline staff requirements by location. 

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