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Brian Peabody
President

Mr. Peabody has over twenty years of financial institution advisory experience and information technology experience.  He has developed software applications for retail banking, staff management, customer service enhancement, and construction lending portfolio management, in addition to general computer network administration and consulting for clients and former employers.  He began his career working with consumer electronics, and has remained connected to that industry as a personal interest ever since.

Professional Experience

  US Banking Alliance Vice President
  Prime Consulting Group Director of End User Computing
  RKM & Associates Senior Consultant; Lead Developer
  Deloitte Haskins & Sells Consultant
  Dallah AVCO System Administrator

Accomplishments

  • Founded Castle Creative Services, LLC to further develop systems and decision support tools created for the financial institutions marketplace, and extend the reach of technology.
     
  • Delivered branch staffing tools for Deloitte, then similar applications development for subsequent employers.  Lead application developer for Windows applications for Prime Consulting Group.
     
  • Enhanced customer service for over 200 institutions on three continents, ranging from 4-branch community banks to super-regional and money-center banks,  Work with one North Carolina-based bank resulted in saving of over $2 million/year while providing demonstrable improvements in customer retention.
     
  • Published bylines in PC Magazine, Word Perfect Magazine, PC Week  and other trade publications with articles on technology, office productivity applications, and building a customer-centric service culture.
     
  • Improved network reliability to 99.99% while implementing Web, Internet email and Virtual Private Network connectivity, consolidating multiple servers, and reducing support costs by over 90%.
     
  • Developed and administered training program for bank customer service enhancements, including staff management software, policies and procedures, and other elements of branch operation.

Education

MBA - Emory University (Atlanta, GA); concentrations in Finance and Management, awarded 1983.

BSBA - University of Dayton (Dayton, OH), cum laude; combined a minor in computer science with a Marketing degree to build an Information Technology curriculum before such programs were generally available.

Continuing education - Annual classes and vendor-sponsored education, including on-site, CBT, and web-based.



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